Frequently Asked Questions

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What is insurance and how does it apply to billing?
I came to pick up a package, but I'm not the account holder, what should I do?
I received an email notification, what does this mean?
I am making an online purchase and I want to know how to place my address and my details on the supplier's website.
I have a merchandise that was not shipped by you and I need you to perform customs, do you provide this service and what is the procedure?
I have a personal account and I want to change it to corporate, what is the process and if you have any additional benefits or special rates for being a company?
I want to buy merchandise online and I have no way to pay the supplier, can I do it with BMCargo?
I have a cargo in another origin that is not Miami or Panama, how can I coordinate this shipment?
I'm shopping in Panama, is the process the same as from Miami?
I want to send a package from Santo Domingo to USA or anywhere in the world, can I do it in BMCargo?
I would like to be picked up in the United States, how is the process?
If I want to pick up a merchandise that is in Miami, how is the process (in & Out)?
How can I request an import quote including customs charges?
Can I make the air shipment of a Haz merchandise referring to dangerous or flammable?
How is the shipping process when I receive notification that my merchandise is Haz referring to dangerous or flammable?
What is the delivery time for air and sea freight?
I want to know if the goods shipped on Friday are received on Saturday.
I want to know the status of my merchandise.
I have checked the status of my package sent by the USPS and it appears as delivered but is not yet on my account.
How do I type the address to receive my packages at BMCargo?
How can I open a personal account at BMCargo?

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