SERVICE CONTRACT AGREEMENT
BETWEEN:
On the one hand, the company BUSINESS MAIL & CARGO,LLC, with National Tax ID 1-01-66869-5, organized under the laws ofthe Dominican Republic and domiciled in the city of Santo Domingo,represented by the undersigned in this service contract, hereinafter referredto as "BM Cargo", and on the other hand, the signatory of the membership registration, hereinafter referred to as the "USER" or "THECLIENT".
The following has been agreed and stipulated:
ARTICLE I – MEMBERSHIP
By subscribing to the BM Cargo membership:
- THE USER receives a username and password for electronic access to receive all personal or business information related to correspondence, packages, and merchandise from abroad to the Dominican Republic.
- The username is for personal or business use only.
- THE USER is solely responsible for maintaining the confidentiality of their login credentials.
- THE USER must immediately notify BM Cargo of any unauthorized use or security breach.
Additionally:
- THE USER provides a physical address in the United States, either through the BM Cargo website or in person at a BM Cargo office.
- Required identification must be attached:
- ID or passport for personal accounts.
- RNC or business registration for corporate accounts.
- THE USER must provide truthful and current information. Use of fake emails or misleading identities will result in account closure.
ARTICLE II – DESCRIPTION AND SCOPE OF SERVICES
With the address provided by BM Cargo, THE USER may accessthe following services:
- Receipt of goods addressed to the USER and identified with the Membership Code.
- Sending abroad of goods from the Dominican Republic, properly packaged and delivered by THE CLIENT.
- Notification for package pickup at selected BM Cargo offices.
- Notification of import/export requirements as mandated by authorities.
- Local courier services within the Dominican Republic.
- Pick-Up Service from THE USER’s address abroad (must be prepaid).
- Customs services, including:
- RUA registration for individuals.
- ENLACE registration for businesses.
- Must be completed with BM Cargo’s guidance.
- National shipping service (ground service, prepaid, 24–48 business hours).
- Repackaging service for fragile or poorly packed items at origin.
- INBOND cargo services for untaxed goods in transit.
- Storage services in the US and Dominican Republic (fees based on weight or volume).
- Maritime cargo services for large-volume shipments.
- Other services upon request and based on agreed rates.
ARTICLE III – PROHIBITED MERCHANDISE
The following items cannot be shipped or receivedthrough BM Cargo:
- Drugs and narcotics
- Firearms, bullets, pepper spray, explosives
- Pornographic material
- Money orders, cash, matches, poisons
- Passports, live animals, animal skins, seeds
- Hookahs and accessories
- Gambling machines or their parts
- Any merchandise prohibited by current regulations (See Annex 1)
Additional restrictions:
- Air transport restrictions include: cleaning solutions, sprays, alcohol, gas-based products, glass, batteries, etc.
- THE USER is fully liable for civil/criminal consequences of shipping prohibited goods.
ARTICLE IV – RATES
- BM Cargo charges the current rates at the time of service.
- Rates may change due to:
- Airline or supplier rate updates
- Operational costs
- Regulatory changes
- Currency fluctuation
- Rate changes will be notified at least 7 days in advance via digital platforms.
ARTICLE V – PAYMENT METHOD
- Payment is due upon receipt of goods or services via the BM Cargo web portal.
- THE CLIENT authorizes automatic charges to their registered credit card or may pay via:
- Credit/debit card
- Checks
- Bank transfer
In case of granted credit:
- Late payments are subject to agreed penalties and legal fees.
- BM Cargo may retain goods until balances are cleared.
ARTICLE VI – AUCTION OF GOODS
- After 30 days, unclaimed goods may be delivered to customs for auction.
- BM Cargo will notify THE CLIENT via email about:
- Retention status
- Required documentation
- Deadlines to avoid auction
ARTICLE VII – COVERAGE OF INTERNATIONAL TRANSPORT
BM Cargo provides automatic coverage based on FOB (declared purchase) value:
- Air cargo:
- Basic service: 1.25%
- Extended service: 1.75% (with return tag; personal accounts only)
- Maritime cargo: 0.75% to 1.25% depending on volume
If the USER cancels the coverage in writing, BM Cargoassumes no liability for claims.
ARTICLE VIII – LIMITATION OF LIABILITY
BM Cargo is not responsible for:
- Customs confiscations or government seizures
- Delays due to missing documentation or force majeure
- Delivery failures of prohibited or abandoned goods
- Expired medicines or food due to insufficient labeling or documentation
- Fragile items not properly packaged
- Malfunction of electronics without external damage
- Improper delivery acknowledgments
- Transportation delays caused by war, disasters, or operational disruptions
BM Cargo reserves the right to inspect all shipments at its discretion.
ARTICLE IX – HANDLING OF GOODS AND SERVICES
- THE USER is assigned a unique Membership Code for shipment identification.
- Failure to include the code may result in a reassignment fee.
ARTICLE X – WAREHOUSE RECEIPT
- All packages at the Miami warehouse are assigned a Warehouse Receipt (WR) number.
- The WR allows real-time tracking of shipments.
ARTICLE XI – DELIVERY HOURS & RECEIPTS
- THE USER must instruct suppliers to deliver during BM Cargo-Miami business hours.
- A delivery acknowledgment is required and serves as proof for future claims.
ARTICLE XII – RECOMMENDED CARRIERS
- THE USER must ensure that chosen U.S. carriers provide acknowledgment of delivery.
- Use of unverified methods may result in delays and lack of support from BM Cargo.
ARTICLE XIII – PACKAGE AVAILABILITY & ACCEPTANCE
- BM Cargo notifies THE USER electronically when goods are ready for pickup.
- Upon delivery, THE USER must:
- Verify condition of the package.
- Sign the invoice as confirmation and release of liability.
- Pick up packages in the order of oldest to newest.
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